Frequently Asked Questions

If you have questions or are unsure of anything on our website please have a look through our frequently asked questions.

Is Your Site Secure?
We do not need secure space on our website because we direct you to the retailer offering the best deal for your chosen mobile package where you can place your order online via secure servers.
We have tested the systems of all of the retailers in our database.

Can I Change My Mind?
You can change your mind at any stage during the order process and nothing further will happen.
For peace of mind, all mobile phones supplied with a contract agreement come with a 14 day money back guarantee.

How Long Is My Contract?
Most mobile phone contracts are for 12 months - you can cancel your agreement in month 11 ready for termination in the 12th month. If a contract period is longer than 12 months, ie: 18 or 24, it will be specified by the retailer offering the package.

Can I Keep My Number?
You can now keep your number and move networks to take advantage of the deals for new customers. To find out more please see: Keep Your Number.

How Can I Complain?
We are always looking for ways to better our service and proceedures, if you have ideas on where we can improve or would like to make a complaint please use our Contact Us submission form.

My Question Hasn't Been Answered!
Please use our submission form to Contact Us and we will try to help.

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